Courier delivery information:
Courier deliveries are fulfilled by various external courier companies. We pack and they collect + deliver.
Courier is R89 flat rate. Courier delivers all regular sized parcels to all major and regional cities.
Remote cities/large parcels will go to post office. We will email you if your parcel is oversized.
Addresses cannot be changed once its packed and left our office.
Major cities takes 3-4 working days, such as: Johannesburg, Pretoria, Durban, PE, Cape Town.
Regional/remote cities takes 4-10 working days. Such as: Welkom, Springbok, Massina, Bela bela. All areas outside johannesburg within Geuteng are regional areas
Western cape customers such as langabaan, knysna, george, mossel bay and all other towns, you are EXPECTING 5-10 WORKING DAYs delivery and these are regional/remote cities. We will not be delivering over night to these areas, if you have your own courier rather use that, as we do not promise fast delivery to these areas!!
If these delivery times doesn't suit you, please send your own courier or uber to collect
Courier does not deliver to: Post boxes, Farm, game farm, plot, mines, power station, border posts, national parks, remote cities, rural addresses without road, road name or house number, post boxes or currently rioting places.
All regional/remote areas which courier does not deliver to and large parcels, we will contact you by email
Mannequin heads or heavy/large parcels will attact extra courier fees
Please contact the relevant courier company with your tracking number to arrange delivery. When you contact us, we also don't know either where you are, why courier man couldn't find you, or when you will be at home, etc. As we don't work at couriers office, we are passing a broken message. So please contact couriers directly.
Ensure all delivery details are filled in correctly and someone is able to receive the parcel at your address.
Flye.co.za does not take any responsibility or dissatisfaction for late delivery or courier company related issues. Especially when the problem comes from receive side. Such as: Security refuse courier to enter at your office; or front desk at your office stole your parcel; or your sister or helper stole your parcel etc. Courier companies is just the 3rd party who deliver from A to B.
Occasionally undeliverable parcels will be returned to us, after 3 tries to deliver and no response or solution via contacts, then you have to pay another courier for us to re-send it. We do not refund for undeliverable or uncollected parcels.